Cancellations & Returns

Should you wish to cancel your order then please send written notice to us not earlier than the time when the contract was concluded and not later than 7 (seven) working days following the day that the goods were received in one of the following ways:

• Customers can request a return from their account using our returns system.  My Account
  Guest accounts can log a return via this page. - Return A Item

• By post: D44 Store Ltd, Southlea, Bish Mill, South Molton, Devon, EX36 3QU
• By e-mail: sales@devon4x4.com
• Special orders. Any goods ordered on behalf or on the instructions of a customer that are not stock items or in quantities over normal stock levels cannot be returned and/or refunded.
• Surcharges. Special order cancellations will be subject to a 50% surcharge
• All returns must be received in good condition at our distribution centre. Goods returned with damaged or incomplete packaging maybe refused return or subject to a surcharge. Any goods that have been fitted or altered in any way will not be accepted.
• Returns must be adequately wrapped and at least as well protected as it was sent by us originally. Items inadequately protected/wrapped will not be accepted for return, or a charge may be made to rectify.

You may return most items in a new and unused condition and wherever possible in the original packaging. Items must be returned within 14 days of the original purchase date.

If you wish to return an item or have been sent a broken / incorrect item then please contact the sales team for a return number.
Goods will be returned at your own cost.

Once you have notified us of your cancellation then any sums paid by you will be reimbursed within 30 days (other than our costs if we have to recover the costs from you). Where you do cancel your order, you are under a duty (until the goods are returned to us or collected by us) to retain possession of them and to take reasonable care of them. Goods must be returned to us in 'as-new' condition, otherwise restocking / refurbishment costs may be incurred.

Where you cancel your order the goods may either be:

• Returned to us at your cost; or
• If requested, collected from you at your cost. Your right to cancel does not apply to custom made items where the item was supplied in accordance with your specifications.